72 Hour Heat Pack

Return/Refund Policy for Live Plants

All sales are final. Please contact us within 6 hours for live plant delivery to discuss a refund or replacement for damaged packages with video proof of unboxing package to show damage. Video must begin prior to opening the package, clearly show any damage and plant labels. Refunds or replacements will ONLY be offered at our sole discretion if we determine the damage to be due to our own fault packaging. You can send inquiries to bitebloombotanicals@gmail.com or use the contact us feature on our website. Refunds will not be issued for matters outside of our control such as carrier delays or misdelivery, wrong address, weather, buyer not acclimating plants properly, minor shock during transit, etc.

🌿 Bite and Bloom Botanicals — Shop Policies & Live Arrival Guarantee

Live Arrival Guarantee

Shipping live plants comes with real seasonal risk — extreme heat in summer, freezing temps in winter. I take that seriously, and every order is packed with care. Live Arrival Guarantee protection is available at checkout:

Summer: Express shipping upgrade, reflective insulation lining, and ice pack options.

Winter: Express shipping upgrade, insulated packaging, and heat pack options.

This guarantee covers proper packing and the shipping speed selected at checkout. It does not cover conditions outside my control — including carrier delays, once your package has entered the carrier's network.

If shipping speed and weather protection are not added at checkout, the Live Arrival Guarantee does not apply, and the buyer accepts all risk associated with standard shipping during extreme temperatures.

📦 General Shop Policies

All sales are final — no refunds, except as outlined below.

Unboxing video required for all damage or DOA claims, filmed continuously from the moment the box is opened, submitted within 6 hours of delivery. Claims without video, or submitted after this window, cannot be honored.

Buyer is responsible for understanding proper acclimation and care requirements for their specific plant prior to purchase. I'm happy to answer care questions before you buy — please ask.

I am not responsible for carrier delays, lost packages, or misdelivery. In the event of any of these, please contact your local postal carrier directly rather than reaching out to me — they are equipped to trace and resolve delivery issues.

Returned / Refused Packages

If a package is returned to me due to an incorrect address provided by the buyer, an unclaimed package, or any other buyer-side issue:

If the plants are still in acceptable condition upon return, the buyer may pay to have the order reshipped.

If the plants are not in acceptable condition for reshipment, the buyer assumes responsibility for the loss, and no refund will be issued.

Order Deadlines & Shipping Days

Orders close Thursday at 5:00 PM PST.