72 Hour Heat Pack

Return/Refund Policy for Live Plants

All sales are final. Please contact us within 6 hours for live plant delivery to discuss a refund or replacement for damaged packages with video proof of unboxing package to show damage. Video must begin prior to opening the package, clearly show any damage and plant labels. Refunds or replacements will ONLY be offered at our sole discretion if we determine the damage to be due to our own fault packaging. You can send inquiries to bitebloombotanicals@gmail.com or use the contact us feature on our website. Refunds will not be issued for matters outside of our control such as carrier delays or misdelivery, wrong address, weather, buyer not acclimating plants properly, minor shock during transit, etc.

Processing Times/ Shipping Days

We only ship live plants on Monday, Tuesday and Wednesday to avoid your package sitting over the weekend on a truck/the post office. For holidays, we will only ship at least 3 days before the holiday for the same reason.

Packaging

All packages are shipped via UPS 3 Day mail to avoid degradation of media/live plants and ensure you get your package in a timely manner. We carefully wrap all items in crumpled paper and bubble wrap for protection during shipping. During cold weather it is recommended you add a heat pack and insulation for live plant orders from the shop.

Please understand shipping is a traumatic process for live plants - some damage, including browning or melting leaves, is normal. Plants often bounce back with proper love and care/time to acclimate. A DOA plant is a plant that is truly dead.

Please see Shipping Policy and Return Policy pages for information on returns.